Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
To create an account simply click this link My Account, or click on the icon link in the page header, or select My Account from the mobile menu.
Log into your account, and change your shipping address details.
Couriers will track your item. if you have not received your items in 3 to 4 days, then please give us a call and we can chase it up for you.
No. We do not store your credit card information.
Payments are made securely online with reliable payment gateways.
Yes New Zealand GST of 15% which is included in the item price.
If you wish to purchase an item as a gift and have it delivered to an overseas address, please contact us for delivery and pricing options.
Yes, we do our best to package your items in 1 parcel.
Returns and Exchanges
If you have been mistakingly sent the wrong item, please let us know by phone on (09) 235 9219 or email us at firstname.lastname@example.org.
If your item is damaged, please let us know by phone on (09) 235 9219 or email us at email@example.com.
If you are having problems or would like to discuss anything with us, please let us know by phone on (09) 235 9219 or email us at firstname.lastname@example.org.
Yes. But please let us know immediately.
Contact us and we will see if we can still get products if they are available.